Need Emergency Assistance?

Water leaks, standing water, or other water-related incidents could be devastating! It is important to act quickly to prevent mold growth and minimize the need for extensive repairs

California Consumer Privacy Policy

This Privacy Policy (“Privacy Policy” or “Notice”) describes how 1st Restoration Group collects, uses, maintains, and shares information collected about you when you interact with us and with our services, including our website at

This Privacy Policy does not apply to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

If you are a California resident, please find more information about your privacy rights here. By visiting us, you are accepting the privacy policy described below.

What Information do we collect?

We collect different types of information from you, including Personal Information.

What is Personal Information?

“Personal data”, “personal information”, or “PII” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly — in particular, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

What Personal Information Do We Collect?

  • Identification Information. For example, name, postal address, email address, unique personal or online identifier, internet protocol (IP) address, account name, Social Security Number (SSN), driver’s license, or governmental identification number.
  • Customer Records. For example, records of the services you have purchased, obtained, or considered, other purchasing or consuming histories or tendencies, or educational, professional, or employment-related information.
  • Financial Information. For example, debit or credit card information, bank account information, signatures, or billing addresses.
  • For example, information provided when you call, email, or write to us, respond to voluntary surveys or feedback requests, or enter a contest or promotion.
  • User-Generated Content. For example, content generated by engaging with 1RG’s publicly-facing interactive properties (e.g., its social media pages), including comments, recommendations, reviews, ratings, or any other posts or information voluntarily submitted to such properties (“Public Activities”).
  • Internet or Other Similar Network Activity. For example, browsing or search history; device information, such as hardware, IP address, operating system version, browser type and settings, language and font settings, or other information about the device used to access the Site; or other information about your interaction with a website, application, or advertisement.
  • Geolocation Information. For example, physical location or movements.

Why do we collect this information?

  • To provide you with, process payment for, and manage services you request;
  • To provide you with ongoing customer support and effective customer service;
  • To enable you to provide us with feedback, participate in surveys, and contact us, and for us to contact you;
  • To carry out our obligations and enforce our rights arising from this Privacy Policy, the Terms of Use, and any other contracts entered into between you and us, including for billing and collection.
  • To send you communications of interest, such as emails or text messages about 1RG and our services.
  • To deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites and applications;
  • To personalize your overall experience with the Site;
  • To customize, measure, and improve our Site, products, services, content, and advertising;
  • To protect, enforce, or defend the legal rights, privacy, safety, or property of ourselves, our employees, our agents, or others, and to comply with applicable law;
  • For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and
  • For any other purpose with your consent

How Do We Use Your Information?

Legal & Safety: We may be required to disclose personal data to the authorities, law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to:

  • comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law
  • In the event of an emergency that threatens an individual’s life, health, or security; or
  • to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, interference with our rights or property, or interference with U.S. homeland or national security or public safety anywhere in the world.

Service Providers: We use your personal data to provide you products and services to fulfill your requests or to help us personalize our offerings to you. We also use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-personal data, collected online and offline, including information from third party sources.

Business Transfers: in the unlikely event that we are acquired, customer information will be one of the transferred assets.

How Do We Protect the Security of Your Information?


When you visit the Site, we and our service providers may use cookies to automatically collect data about your visit. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Site. Some cookies contain serial numbers that allow us to connect your activity with the Site with other information we store about you in your profile or as related to your interactions with Site. Some cookies are temporary, whereas others may be configured to last longer.

Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages so that we can provide a customized experience. They also help us detect certain kinds of fraud.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. You can set your browser to reject cookies. To find out more about how to control cookies from your web browser, please visit here.

Third Party Analytic Technologies and Targeted Advertising

We use third-party analytic and tracking tools to better understand how people use the Site, to improve the effectiveness of the Site and its content, and to help those parties or us serve more targeted advertising to you. Those third-party companies may use cookies, pixel tags, or other technologies to collect and store usage and device information. They might combine information they collect from your interaction with the Site with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.

One of the analytic and tracking tools we use is Google Analytics, which helps us understand how visitors engage with our Site. You have choices about the collection of information by third parties on our Site. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by selecting a browser add-on here. Please note that the Add-on does not prevent information from being sent to 1RG.


We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others.

Social Media

Our websites include social media features, such as the Facebook Like button and other widgets that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, we may have access to certain information from that site, such as your name, account information and friends, in accordance with the authorization procedures determined by such third-party social networking site. We may also collect information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services to you, and prevent or detect fraud.

Mobile Services

Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.

If you would like to learn more about our privacy policy, you may contact us at You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future.

Our Company may review and update this Privacy Policy periodically without any prior notice and post it to our site.

This Website Privacy Policy was updated on April 27, 2023.