What does water restoration mean?

Simply put, it’s the process of restoring a water damaged property to pre-loss condition.



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Water Damage Restoration

When a water loss happens, the single most critical factor in defining the amount of potential damage is TIME. As first responders, our first step is to respond quickly and begin mitigation as soon as possible.

#1 Customer Service
Have you ever found your house flooded with water at the middle of the night? Many customers call us every year for the same problem. Its for real…the pipes burst, roofs leak, and toilets overflow sometimes. And almost always, they happen at the worst time.

Rest assured, Our IICRC certified Team will come out and do all we can to help you settle down again! Your insurance company may recommend some companies for you to use, the fun fact is you are free to hire a company you wish.( no one’s gonna tell you)

What we do when we show up? We extract standing water, remove the padding, spray disinfectant, and set up a carpet drying system or even remove and replace affected baseboards and drywalls.

What are your rights as a home owner in event of water damage?

For most of us, our home is our biggest asset and we have worked hard to get where we are!  The moments following a disaster can be really stressful and vulnerable. You might not know where to start, who to call or how to protect yourself. Knowing your rights as a homeowner is comforting and will help you make informed decisions that will protect your assets.

Lets dive into some fundamentals (that no one will tell you about) right away!

What is TPA (Third Party Administrators)?

When a water loss happens, probably you reach out to your Insurance provider first to let them know about the damage to your property! In most cases, they will offer you to choose a TPA (Third Party Administrators which is a pre-approved list of contractors by your insurance carrier).

Right # 1: You are allowed to hire a contractor of your choice! In other words you don’t have to agree to work with the company, suggested by your insurance provider.

Do lots of research. Pick a company that cares about you and will go above and beyond to help you

Insurance companies work with select list of contractors that often times tacitly agreed to save the insurance company money in return for obtaining continuous work and income. How they do it? They often have to narrow the scope of work (repairing/replacing fewer items than you are entitled to) or cut corners when it comes to quality and craftsmanship.

Right #2: An insured has the right to get his or her own estimate and the insurer is required to consider that estimate. Simply put, You don’t have to agree to the settlement amount proposed by your Insurance company.

In California, the moment an insured obtains a repair estimate that exceeds the insurer’s estimate, the insurer must either pay the difference or adjust its original estimate. This rule is set forth in the Fair Claims Settlement Practices Act, 10 Cal. Code Regs. § 2695.9(d).

You are not responsible for paying the difference between your contractor’s estimate of repairs and the estimate prepared by your insurance company’s affiliated contractor. Scope of the project can expand during the repair(Totally normal).

Right #3: The insured property should be restored to its pre-loss condition

You might find yourself agreeing to an incomplete scope of repairs- without knowing it (i.e., agreeing to repair fewer items that you are actually entitled to) and you might think you must accept a specified settlement amount or pay the difference out of pocket.

Call an independent water damage contractor for inspection. Request a complete scope of repairs. This scope can then be used to negotiate an appropriate settlement for you.

Right #4: You can Request a complete copy of your insurance policy

Know what is covered under your insurance policy and what is not!

At 1RG, we are homeowners…like you are…we continue advocating for the property owners, to help our customers! We work on your property like we do on ours!

Water Damage Restoration Process

“Its easy”, “You just remove the water with Towels”, “You can do it yourself”….these are a few things that might come to mind, when you hear water loss! 

Did you know water is the single leading carrier of pathogens(Causing sickness) in the world?
If you think its just water, think again!

We trust you can do it DIY style just make sure you go over these few steps to be safe! The restoration drying process starts with a water removal company. Sometimes the amount of standing water is beyond a few towels and you might need to extract the water from surfaces and underneath. If you decide to do it yourself, make sure to have lots of documentation and pictures to use for your insurance claim later on. Typically the water removal company arrives on scene to assess the property and the damage, and their first responsibility is to contain and prevent further damage, and eventually extract any standing water from it so that the restoration process can begin.

1. Water Extraction
1RG certified technicians use commercial equipment and extractors to remove excess water that’s soaking carpet and other areas. Sometimes the water may contain serious contaminants, chemicals, swage or other pathogenic agents with serious health hazards.

2. Demolition & Debris Removal
Often times, certain building materials (i.e., drywall down to the studs, carpeting, carpet padding, etc.) may need to be removed if it cannot be salvaged. This process normally occurs before drying out of the property takes place, as removing drywall to expose wall cavities and carpeting to expose subflooring can result in a more efficient overall drying process. If it’s determined that no structural damage occurred, then restoration companies can typically skip this step and move on to drying out the property.

3. Final Dry Out
Next, your contractor will strategically arrange air movers to help dry out the property and position dehumidifiers to remove moisture from the air. With the right drying plan, it’s not uncommon for the property to dry out in a matter of just a few days.
4. Antimicrobial Application
In some water damage situations, fungal and mold growth may be a concern. Under the right circumstances, it can take as little as 24 hours for mold to begin growing, so whether it’s out of caution or out of necessity, a restoration company may deem it necessary to apply antimicrobials to prevent mold growth or destroy existing mold spores.
5. Contents Restoration
Though any type of property damage has the potential to ruin certain belongings, contents restoration technologies have advanced to a point today where many items are also salvageable. Usually near the beginning of the restoration process, a contents pack out will occur. This consists of a restoration company removing saveable contents such as textiles, clothes, hard goods, photos, electronics and more, and taking them off site to restore. Not every item can be saved, but many can.
6. Reconstruction & Build Back
The final step of the restoration process typically involves moisture testing to verify dryness, and then construction services to build back the building structure that was removed. This could include electrical, plumbing, drywall, finish materials, etc. A full-service restoration company will help you through the entire process.

Need Emergency Assistance?

Water leaks, standing water, or other water-related incidents could be devastating! It is important to act quickly to prevent mold growth and minimize the need for extensive repairs

What Customers Say about us?

“They were very responsive and got to my property quickly.”

“They explained the process clearly and kept me informed throughout.”

“They worked with my insurance company to get my claim approved.”

“I would definitely use them again and recommend them to others.”

"I recently had to deal with a major water leak in my home and was at a loss on what to do. That's when I called 1RG. Their emergency response team was on-site within an hour and immediately took control of the situation. They were able to quickly shut off the water source and remove all the standing water. They also set up fans and dehumidifiers to dry out the affected area. It was amazing to see how they were able to turn a disaster into a manageable situation. Their team was professional, efficient and very friendly. They were able to save most of my belongings and the repair work was completed quickly. I highly recommend 1RG for anyone in need of water restoration services."
Howard Chavez​
My water pipe burst in the basement and I reached out to 1RG to come out and take a look. Their team was fast to respond, came out within a n hour and explained the entire process to me. They were able to remove the water and dry out my basement. I was impressed by their attention to detail and how they made sure everything was back to what it used to be. Kudos to your Team
Lucas Elliot
Property Manager